Shipping policy

Shipping Policy

Last updated: September 2026

At Tampoco Design, we carefully pack every order and aim to get it on its way as quickly as possible. Below you’ll find information about processing times, shipping, pre-orders, and delivery.

Order Processing

In-stock orders are typically processed within 1–3 business days, excluding weekends and U.S. holidays.

Once your order has shipped, you’ll receive a shipping confirmation email with tracking information when available.

Please note that processing times are separate from carrier transit times.

U.S. Shipping

We offer shipping throughout the United States.

Standard shipping is $5 flat rate within the U.S., unless otherwise stated at checkout or as part of a promotion.

Estimated delivery times may be displayed at checkout. Carrier delivery estimates are estimates and are not guaranteed.

International Shipping

We ship internationally to select destinations. Available shipping methods, rates, and estimated delivery times are calculated at checkout based on your destination.

International customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country, unless otherwise stated at checkout.

Customs processing may cause delays outside of Tampoco Design’s control.

Pre-Orders

Products marked Pre-Order are not currently ready to ship. The estimated shipping timeframe for each pre-order product will be clearly displayed on its product page before purchase.

Estimated shipping timeframes are not guaranteed delivery dates. We do our best to meet the timeframe shown, but production, freight, customs, carrier delays, or other circumstances outside our control may occasionally affect availability and shipping dates.

If there is a significant change to the expected shipping timeline, we will contact affected customers using the email address provided with their order.

Payment for pre-order products is collected at the time the order is placed.

If your order contains both in-stock and pre-order items, your entire order will ship together once all items are available. If you would like your in-stock items to ship separately, please place them as a separate order.

Shipping Address Changes

Please review your shipping address carefully before completing your purchase.

If you need to change your shipping address, contact us as soon as possible at hello@tampocodesign.com. We cannot guarantee that an address can be changed once an order has entered fulfillment or has shipped.

Tampoco Design is not responsible for orders delivered to an incorrect address provided by the customer.

Tracking & Delivery

When tracking is available, tracking information will be included in your shipping confirmation email.

Carrier tracking may take up to 24–48 hours to update after a shipping label has been created.

Once an order has been transferred to the shipping carrier, delivery timing may be affected by weather, carrier delays, holidays, customs processing, or other circumstances outside our control.

Lost, Missing, or Damaged Packages

If your package appears to be lost, arrives damaged, or you experience another delivery problem, please contact us at hello@tampocodesign.com with your order number and any relevant photos or information.

We’ll review the issue and work with you and, when appropriate, the shipping carrier to determine the next step.

Returned Packages

If an order is returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, please contact us at hello@tampocodesign.com.

Additional shipping charges may apply if you would like the order resent.

Questions

If you have any questions about shipping, pre-orders, or an existing order, please contact us at hello@tampocodesign.com.